Emax - Mall of the Emirates is located in Dubai, Emirates. Company is working in Electrical goods business activities. Visit our company website for more information about us : http://www.emaxme.com If you have any questions, please contact us
Very unprofessional store in-charge who is acting as manager as he introduced himself. He don't even know how to communicate clearly and how to handle costumer complain. I purchased a red laptop where they delivered a blue one. Instead of discussing options he insisted a return and even deceived me just to cancel the transaction. It's very disappointing to be treated unprofessionally by supposed-to-be good in customer-service store manager.
They have the worst customer service ever ! and their products are crappy !! i bought a lap top and it had a problem in it i have been waiting 4 months for them to take action and once they did 2 weeks ago am not able to contact anyone to follow up on the status of my device !! nobody contacted me and they are not willing to pay for the defect although it is still on warranty and havent been used at all !! the CS said that they are not responsible for the defects from the supplier !! how do they sell products that are defected and refuse to take responsibility for it !! its a total rip off !
Reply by DAVE WARD on 20 May, 2014
ABSOLUTELY 100 PERCENT AGREE...!!
MY WIFE BOUGHT ME A IPONE 5S AND EXTENDED WARRANTY AND WAS TOLD THAT THIS CAME WITH A HANDSET EXCHANGE LIKE FOR LIKE SHOULD THE PHONE BECOME DEFECTIVE.... IT DIED AFTER LESS THAN 6 WEEKS AND THEY REFUSE TO REPLACE THE HANDSET UNTIL THEY HAVE ASSESSED THE PHONE WHICH WILL TAKE UP TO 14DAYS....!!! NIGHTMARE.... WILL NEVER SHOP THERE AGAIN...