DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 325,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL Group and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.
DHL is the most incompetent courier company I have ever had the misfortune to deal with. After weeks of eagerly waiting for my renewed passport I came to know that my passport was sent to me via DHL from the UK on the 11th June 2014. It arrived in the UAE on the 14th June. Not even a single person from the entire company could be bothered to call me to inform me that my much awaited package containing an important and confidential document had arrived. In addition to that nobody even attempted to deliver the shipment to my residential address which was also clearly stated on the shipment. After making numerous calls and sending emails to the UK I came to know on the 26th June that my passport had already arrived in the UAE since 14th June and only after getting hold of the waybill number was I able to get the incompetent and disorganised staff of DHL to admit that they had been hoarding my shipment for two whole weeks. In this time, I was forced to cancel my airline ticket which was booked for 19th June and incurred over AED 3,500 in losses due to DHL's incompetence. I lodged a complaint with them only to told that the entire operations team had overlooked my package despite all of my contact details being clearly highlighted on the shipment. They apologised but claimed it is not their responsibility to give me compensation. What an absolute joke!! I incurred thousands of dirhams of losses let alone all the stress and anxiety whilst eagerly awaiting my passport. I had paid a significant amount to get my passport shipped back to me as soon as possible and what a disastrous experience I had. DHL Is a shambles of company run by incompetent and inexperienced staff from top to bottom. I would advise everyone to keep well clear of this atrocious company and save their time and money by using a competent company like Aramex.