Reviews of TWINKLE REAL ESTATE BROKER

Here you will find reviews about TWINKLE REAL ESTATE BROKER. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
4.0

44 Reviews
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5.0
Appreciate twinkle Real Estate
We would like to thank you for the great job which was done in Lavender 1, 210.
Appreciate the quick coordination with your team to take action, to satisfy our needs.
We would love to work with you in the future as your job guarantees great results.
Thank you and best Regards,

Irina Besedina
Reply
5.0
Professional service delivered
Rented unit in damac hills from twinkle real estate and very happy with there services , very professional and on time .
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1.0
unprofessional viewing
bad attitude and rude people only looking to get more money
Reply by TWINKLE REAL ESTATE, 31 Oct, 2018
hi,

Can you please confirm your identity as we did not recognize you, for which unit did you get in touch with us and when so that we can check the same in our records. as you have placed this review kindly detail us with all information so that we can look into the issue.

thank you.
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1.0
Dishonnest people
very very bad. never I write reviews but this company deserves a very very bad one. advice from brother to brothers, stay away from twinkle
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1.0
Do not trust these guys
Maintenance is a nightmare with Twinkle they will only make it look like its fixed then refuse to actualy fix
Reply by Twinkle Real Estate Broker , 24 Feb, 2018
Dear Punitta,

Could you please confirm your identity we haven't found you in our existing tenants list.

SO that we can confirm which maintenance you are talking about what we didn't fixed when we refused to fix.

so far maintenance issue after handing over the apartment you need talk to the owner we real estate broker.
Reply
1.0
Unprofessional and unreliable
stay away from twinkle, they will find a way to make u pay for unecesary things
Reply by Twinkle Real Estate Broker , 24 Feb, 2018
Dear Helena,

Can you please confirm your identity for which apartment your are talking about we are leasing broker once you sign the contract after handing over the apartment our job is done then you need to talk to the owner.

We haven't provide any unprofessional service to any of our tenants.
Reply
5.0
HIGHLY PROFESSIONAL SERVICES PROVIDED BY KAMAL
Dear Kamal,

I would like to thank you for the successful cooperation, extremely professional service from your side and all the additional help.

You will be recommended to anyone who needs agent from my side.

Second, I would like to confirm that everything works properly in the apartment.

Thank you & best regards,
Stefanija Vaskova.
Reply
1.0
Twinkle's staff is writing their 5 stars reviews
It's a shame that the below 5 stars reviews are all fake. How do I know? The agent forgot to logout and wrote a review in his name reviewing himself. Avoid Twinkle if you're looking for support or assistance in anything. Their prices are also quite off-market so I didn't end up taking their deal.
Reply by Twinkle Real Estate Broker , 22 Feb, 2018
Dear sir,

It's a shame that the below 5 stars reviews are all fake.

Twinkle : just to let you know all reviews are confirmed by YELLO and if we are doing all the reviews why we will give one star to our company as you did by yourself.So its proof that we are not doing all the reviews.

How do I know?

Twinkle : Please confirmed from Yello.

The agent forgot to logout and wrote a review in his name reviewing himself.

Twinkle: Just to let you know we dont have any email address for login and logout.

Avoid Twinkle if you're looking for support or assistance in anything.

Twinkle: dear sir may i know please when did you ask for support and assistance.

Their prices are also quite off-market so I didn't end up taking their deal.

Twinkle : when did you came for viewing the apartment which property price you are talking about prices are not decide by real estate agent or a company, prices are always decided by landlord of the property.




Reply
5.0
WONDERFUL SERVICES PROVIDED BY KAMAL
Hi Kamal,

Hope you're well.

I would like to wish you a happy new year and take the opportunity to thank you once again for your support and professional customer service which you provided over the last couple of months.

It has been a good experience dealing with you and Twinkle Real Estate so far, from the moment I viewed flat 2302 at GCV-2 in JLT in late October to signing the leasing agreement in Nov. You have been reachable, helpful and assuring all the time despite some delay that occurred from the financial and maintenance fronts. All is good now and my family and I have settled in the new place happily.

I truly appreciate your effort in making my move in seamless, with the support of GCV-2 security team as well.

I wish you a great 2018, full of further success and happiness.

See you in the new year.

Best,
Bassam
Reply
5.0
KAMAL YOU ARE GREAT !!
Dear Kamal,

I would like to thank you for your kind assistance provided during my search of apartment in Dubai, particularly in JLT. You have showed me nice apartments and almost all of them corresponded wit my requirements, your prompt reactions to any request regarding apartment viewing is vey much appreciated. Finally you have managed to find a nice apartment for me, thank you.

I will definitely recommend you to my friends who are looking to rent a nice apartment in Dubai.

Thank you.


Regards,
Yulia
Reply
5.0
Appreciate the work
Dear team twinkle real state... i would like to appricate the work of miss Harsha lalwani as well as Mr. Syed Mujeeb Ali, i must say professional work, they gave personal attension to solve the problems, its really satisfied and peace of mind. God bless you and thanks alot.
Reply
5.0
KAMAL TIRTHANI
Hi Kamal,

I have been soooo fortunate in getting connected with you during my search for a new home in Dubai

I would like to thank you for all your hard work and patience as we gone through the whole process. Everything was on point from start till the final handover of the property.

I would highly recommend you to anyone that is searching for a new home. Thanks again Kamal and Twinkle Real Estate Team for being such a pleasure to work with.
Reply
5.0
Great services!
If you are looking a place to live in Dubai, This Twinkle real estate broker is higly recommended because of their great services which accomodate your needs timely, precisely and hassle free. The agents were very accom9dating, approachable and they were very professional in terms with their functions specially Ms. Faiza and Mr. Kamal. Many thanks to them.
Reply
5.0
FABULOUS SERVICES PROVIDED BY KAMAL
Finding a place to live in JLT was quite difficult due to high cost. I am working near the place so I decided to search for a flat that will suit my budget. Fortunately, I came across an ad by Kamal and immediately, I contacted him. He was responsive and eager to answer all my queries. We met the next day in the flat and immediately accepted the deal after agreeing with the payment terms (I like the place and its accessibility, plus the environment). A week after, the flat was ready to be moved into; DEWA & Ejari were arranged by Kamal which was less-hassle for me.

In short, I was pleased with my experience with Kamal & Twinkle Group.

- Jessica BP
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5.0
Harsha
Harsha dealt in a very professional way, from the very beginning of showing the appartment till the last step of shifting us to our new home. She was all the time online to communicate with us and to solve our issues. The paper work was also done very quickly and without any errors.
We are really glad with Harsha's performance and would like to recommend her to our friends and family for her superb services in future.
Reply
5.0
EXCELLENT SERVICES PROVIDED BY KAMAL
Hi,

I would highly recommend Mr Kamal of Twinkle Group Real Estate for the exemplary service he has given us. He is absolutely professional and certified agent. There's no doubt that we had him as our flat broker. He helped us all the way, whenever and wherever we are, he guided us in all the steps we need to undertake.

Furthermore, he is very transparent to his clients. He will help you in every way he can even if it is already out of his boundaries. He have the genuine and sincere heart to help his clients.

We would like thank you for the service you have given us. Definitely, we will refer you and recommend to anyone who looks for a real estate agent. Thank you very much.

Regards,
Chee
Reply
5.0
Very Good Services Provided by KAMAL
I would like to thank you very much for your help and amazing support throughout my appartment's rental process.

You have provided such a great service showing high level of professionalism.

Wish you more and more success.
Reply
5.0
I had a great experience with Twinkle Real Estate and especially Ms. Harsha who helped in sorting out issues pertaining to the repairs and maintenance of the studio we rented in Discovery Gardens. She was very helpful and and most of all, always available when needed and provided us with honest and reliable service.
Reply
5.0
Dear Harsha,


We would take this opportunity to acknowledge your excellent behaviour, professionalism and ability to make things happen in most efficient way.

Throughout the process of identification of apartment, satisfactory completion of maintenance work, timely handover of apartment and full support even after completion of process. We would definitely recommend you to everyone.

Kind regards,
Qasim & Family
Reply
5.0
Hi Kamal,
Thank you for all the nice service you offer to me.
It’s been a week we live in the new studio at Gold Crest and it’s really a fantastic place. And you only spend 4 days to preparing everything, it was amazing job… I was so happy and never imagine that we can move in so fast!
Anyway thanks for your effort, and I’m very satisfied with it. :)
Reply
5.0
Dear Kamal

We would like to thank you for the wonderful job you have done for us.

Please see below our endorsement for a job-well done.

"Kamal was great and very professional.

He was true to his word - he delivered what was asked of him (e.g. repairs, changes etc.).

It was easy communicating with him and he was very helpful that moving in to the unit was absolutely hassle-free.

If I would look for any place to stay in, I think I know now where I can find the right professionals to help me."


Best,

Richard Torres
Reply
5.0
Hi Kamal,
It was a real pleasure dealing with you for my rental accommodation in Dubai for the first time. You extended your held, gave most of the clarifications during our deal & most important is your attendance during all the time when we need you to provide documentation, handling the client etc. All in all it was really nice.
Reply
4.0
Hi,

I have taken Studio apartment on rent in IMPZ lago vista tower c with the help of Twinkle Real estate and had good support from them especially from Mrs Harsha who she helped in resolving all the matters till i get settled down to my apartment. Even she used to communicate me in the weekend for any help related to apartment and i am happy with her overall support in this matter.
Reply
5.0
I inform that Mr. Kamal supported me during the period that I was searching and hiring an apartment in JLT Dubai.

His support was really important because he took care about all things that were necessary and always when needed he supported me clarifying my doubts and solving any issue regarding the apartment.

Best regards

Igor Alves=
Reply
5.0
Kamal was the agent who helped me with my new housing, and he had done a
good job, helped with everything, there still something regarding to
maintenance which should be done, but I'm sure that Kamal will help me with
it also!
So, thanks for your job, I appreciate what you have done for me until now.

Regards,
Rafael Freire de Oliveira
Reply
5.0
This is to generally review service of your company and Kamal. I would like to admit that overall I'm satisfied with your company's service. Kamal was professional and oriented on details during this process.

I would like to thank you and wish you good luck in your future endeavours.

Please let me know if you have any questions.
Reply
5.0
I’m sending this review to express my thanks and gratitude for the great job Kamal has done when dealing with myself. Kamal has always been patient and helpful when dealing with my questions. His calm and composed manner is what was needed when I was becoming increasingly frustrated with some of the issues raised during the key handover process. He was able to understand my need and managed to resolve the issue as required. He has been very helpful by providing me advice on domestic inquiries as well.

With employees like him on your staff role, I am sure that Twinkle Group will go from strength to strength.

Best regards,
Zura
Reply
5.0
Hello,

I am renting an apartment in JLT, Cluster C belonging to Twinkle Real Estate.
For the time being and after getting in touch with Twinkle staff for many requests, I can witness the quality of their services and close follow up in order to settle any problem.
I have had a problem recently with the apartment window which stucked up after being closed for 3 weeks during my leave and I can concede that the maintenance team leaded by Mrs. Harsha have done their best to solve the problem.

Regards,
Reply
5.0
Everything is perfect - Dubai community club only 5 minutes to our new Dubai free zone business office, the apartments great condition, view and not least the great price vs. checks & their service. I am very satisfied with Twinkle Real Estate. Outstanding experience so far.

Welcome to contact me any time in case you have any questions, much love.

Frederik K Jerner
CEO & Founder, free zone company, Dubai

نحن نحبك كما لدينا أصدقاء والعائلة
Reply
5.0
Hi,

I take this opportunity to appreciate the efforts put in by kamal in finalising my agreement and handover of the premises in a very smooth manner.

I was very apprehensive about the entire deal initially since I heard some horror stories from my friends about their experiences with the real estate brokers in Dubai. However, right from my first meeting Kamal had been fabulous. He kept all the promises he made on behalf of Twinkle Real Estate. He ensured that things are expedited and the entire experience was great.

I thanks kamal and the staff of Twinkle Real Estate for doing a fabulous job.

Happy real real-estating,

Vinod
Reply
5.0
Highly professional team. I've been struggling with finding a suitable home for my family and I for some time now but with just one call with the highly professional team at Twinkle real estate, they were able to source a host of options for me to take a look at and make an informed and well placed choice. Well done team and keep up the excellent service !Best maintenance team they have.
Specially there is one girl named Harsha she puts all her efforts to satisfy us with our needs.
Happy to Deal with Twinkle team.
good luck for great future guys!
Reply
4.0
Staff from Twinkle are very helpful for my needs in the flat in terms of services. They can always be contacted anytime of the day and willing to extend an hand when needed.
Reply
5.0
Great help from Harsha in every aspect of my house shifting she helped me with all the process kudos to Harsha
Reply
5.0
we rented the unit from twinkle real estate and they had provided very good services throughout the year and they did the excellent job unfourtunately i had to vacate the premises and moved to other place due to my personnel reasons and they helped me everything to get all the things sorted out with the owner.

thanks to twinkle team.
Reply
1.0
Excellent cheaters! They expected me to check every hinge in cupboards in the house and every small thing on the 2nd day of signing the contract when i had not even moved in yet.
When i called to follow up on some questions i had asked, the lady there was so rude - 'harsha Lalvani'.
They will try their level best to get money out of you. they are charging me for damages done by the previous tenant. I am sure they charged the previous tenant also for these damages but did not repair them. they handed over this house to me and then their maintenance person came and checked exactly for those damages. These are the damages that can be seen only after you have started living in the apartment. like, 1 cupboard hinge is broken - not that the door is falling. the popup in the washroom is broken - you come to know about all this only after you live there. After that I informed the agent about it, but he has now left the firm. (who wudnt leave a firm like this!)
This is their source of income. Cheating tenants!
Reply by twinkle technical works, 16 Nov, 2016
Hi,

There is an handover sheet signed by the tenant that they had received the unit in an good condition marking all the relevant things done in the unit and whatever things was not fine they have marked and owner get it done at the time of move in.

Now when they had vacated the unit, the owner informed that he need the unit as per the handover sheet which states that all the relevant things was handed over in good condition and as per the contract if anything broken that need to be deducted from security deposit.

As the owner has informed for the deduction whats wrong in that its the owner right to get it fixed from the security deposit if the tenant will not get it fixed.

But still this tenant shouted on us and written very annoying things.

Security deposit is held by the owner and its the owner who is deducting the money so real estate or any individual should not be blamed for the same.

thanks
twinkle team.
Reply
5.0
Satisfied with all the services of twinkle real estate broker being an owner i had given all my properties for renting to them and they had provided me with all good services and good rent.
thanks to all the staff of twinkle team.

Reply
5.0
Extremely satisfied with twinkle real estate and upto there words.

I rented unit in IMPZ area from twinkle real estate and i was extremely satisfied with there services whatever they promised they did it and everything was on time from there end.

They are professional, well behaved and up to there words.

Wissam berjawi.
Reply
5.0
I was extremely satisfied with Twinkle Real Estate professional service. I ve been in Dubai for more than 10 years and moved many times. This time was so different due to the awesome service rendered by Twinkle. Thanks to Taresh whose reliablility is noticeable from the first meeting, very professiona, accurate and delivers on promise. Poojia is very understanding and professional, she would answer every call without even make you feel disturbed even at odd hours. Thanks Twinkle for making my move so smooth. I highly recommend their service! Keep up the great work!
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5.0
Very professional, reliable and up to their word!
I have been in Dubai for 10 years and moved so many times, this time was so different thanks to TWINKLE REAL ESTATE BROKER. Thanks Poojia for being so helpful and answering my calls even at odd hours. A big appreciation for Taresh for being so puntual and professional. You made my move so easy and pleasant.
I highly recommend TWINKLE!
Reply
1.0
The most unprofessional people we have ever come across!!
- Extremely rude customer service - they actually yell at you! We have been INSULTED by them multiple times and we have message records!
- They have lied to us at multiple occasions and we have lost money in the process- please don't believe a word they say
We have just lodged a complain with RERA because we believe in fighting for our rights and people like this should not be allowed to get away with treating people this way. According to RERA we are right and we will win this case against them.
Avoid them at any cost.
Reply by TWINKLE, 7 Apr, 2015
HI,

AS PER THE TENANT THEY DONT WANT TO PAY THE RENT AS PER THE TENANCY CONTRACT START DATE THEY WANT TO PAY THE RENT AS PER THERE OWN CONVIENCE WHICH IS NOT ACCEPTABLE BY THE OWNER.

RERA HAS INTIMATED US THAT TO FILE THE LEGAL CASE IF THE TENANT IS NOT PAYING THE RENT AS PER THE TENANCY CONTRACT AND WE INTIMATED THE LANDLORD FOR THE SAME FOR WHICH HE SAID HE WILL TALK TO THE TENANT DIRECTLY.

Reply
1.0
My experience is very very very bad with this company. don't trust them at all

Don't contact with this company they are just group of dishonest people. I recently rented a room in Manchester tower, Dubai Marina. They are always lie and did not fix any thing in the room.

They did not provide me with the Ejari contract as per law in Dubai.

Reply by twinkle real estate, 7 Apr, 2015
hi,

real estate people are not maintenance people if any issues with the maintenance kindly contact landlord.

for other relates things you can contact us.
Reply
4.0
I have recently taken a room on rent in Dubai through Twinkle real estate. My experience with this agency has been good. I found the agent (Taresh) handles the work in a professional manner.
Reply
1.0
AVOID, AVOID, AVOID
Do not let this estate agent scam you out of your deposit money.

I unfortunately rented a property from these thieves for one year in Discovery Garden.They took all cheques in advance and handed me over the contract copy after two weeks "because the landlord is in Pakistan". I can't apply for internet connection or gas connection until I have original signed contract copy from Landlord. They never handed me over the original contract copy and I had to struggle to get my internet connection with scan copy. When you rent property in Discovery Garden, Nakheel gives you two access card/key to enter the building for tenants but the real state agency only gave me one key and always ignored me. After I moved inside the property I had to call the maintenance team to fix the leakage on the roof and kitchen furniture for which the agency deducted from my deposit. Infant the landlord based in Pakistan was very rude when I approached her to get my deposit back .They will put every cost and maintenance of apartment with double charges in your deposit money. The best excuse they have is your deposit is with Landlord and he is based in Pakistan so we can't help. I have registered complaint against the landlord and real state agency with ejari.
Reply by Twinkle real estate, 28 Jan, 2015
As per the tenant they want the apartment to be given in an good condition and when they return back the apartment they want that to give in an rubbish and untidy conditions .

On those grounds when real estate asked them to maintain or give back the apartment in an tidy conditions they simply say that they got the unit in an untidy conditions even all the clauses mentioned in the tenancy contract states the unit will be handed over to the landlord in the same conditions as it was handled over .
When the time comes for the handover back to the landlord they blame real estate that they are unprofessional in handing over the unit
As the property belongs to the owner and security deposit are held by the owners so real estate are only mediators it is the owner who deducts the maintenance amount from tenants deposit.
The tenant of the above mentioned review has agreed mutually with the owner to deduct the maintenance amount from his security deposit as he did some damages in the unit.
Reply
1.0
I have known this agent for more than a year and the way they treat their clients, I would only mention they are Unprofessional, full of negative attitude and are only interested in their commissions. Though I haven't paid a single penny to them,( as I am a landlord) but dealing with them left a bitter taste ( my tenant, who paid commission to them would give similar feedback) and this has taught me few lessons in life about existence of such people in this world. The rating is NEGATIVE 5star
Reply by twinkle real estate, 29 Jan, 2015
we have dealt with the above mentioned owner and leased his property in dubai. after one year landlord has intimated us that the rent has increased so kindly get the market rent or inform the tenant to vacate the premises at the expiry of the contract.

as we informed the landlord that as per the law you cannot increase as per the market neither you can get the unit vacated without any legal notice to be provided to the tenant,at this reply the owner replied to one of our agent that don,t teach us the law.

as the tenant approached us and explained that owner has called her for the vacating of the unit or either pay the market rent.

later on tenant get the information from rera and get the matter sorted out with our help for the renewal.

so when real estate companies try to solve the matter with as per the laws of dubai in that case landlords say that they have the bad experience from the real estate companies.

the tenant was very happy for the same when her tenancy contract was renewed.
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