BAB AL MADINA CAR RENTAL

1.0 83 Reviews
Company name
BAB AL MADINA CAR RENTAL
Address
Office 101, Al Ahalia Exchange Building, Al Quoz 3, Dubai, UAE
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Phone Number
+971 4 388 3886
+971 55 6066558
43313338
Fax
43319131

Reviews

1.0

83 Reviews
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1.0
DONT RENT FROM THEM!!!!! IT MAY BE CHEAP AT THE START BUT IT WILL END BAD!!!!
1.0
DO NOT RENT FROM THEM
Worst company ever. Never rent from them. Took 5 months to get my deposit back and it was short 200 dirhams. Too many loop holes. You have to bring car back before 1pm and washed with a receipt proving it was washed in the last 24hours. Can't pay your own fines because they want to charge you fees. They like to nickel and DIME you for everything. I recommend EZhire app over Bab Al Madeena, better cars and cheaper. DO NOT RENT FROM BAB AL MADEENA, ITS THE WORST COMPANY EVER. If you happen to rent from them and you are stuck, then get Dubai Economic Department DED involved.
1.0
Stay away from this company. Worst worst
Avoid this company as you can. And I will explain you why,
I rent a car from them for a month , first was Maga durty, outside have major accidents, I say OK I was in hurry and i received, Car was 1390 aed per month . Any way on renewing they ask for 1990 aed for a Renault symbol scrab car as condition so I cancel, I give them deposit 1000 aed and they say after 25 working day will refund. This never happened. They give reason of extra km salik and raod violations. On top of this they open CIVIL CASE for a 160 aed wich was not fare any way now this company is asking 10600 aed. So my advice to you Don't ever rent car From this company!!!!Bab Al Madeena Rent A Car
1.0
Rude and worst experience
Deposit will not be paid back
Rude call center and they disconnected the call
No manager for this shop as what they saying
Poor communication and poor English
Cheating
Please do not try it at all.
Reply by Sam
10 Jan, 2020
They deduct 200 DHS for not giving them the washing bill and why do I need to wash it if it’s clean.
Washing car cost AED 50 so why to charge 200.
Robbers
1.0
AVOID STRICTLY - DO NOT HIRE CAR FROM BAB AL MADEENA
ONE OF THE WORST RENT A CAR. I DON'T FIND ANY WORD HOW TO WRITE ALL IN DETAILS ABOUT THEM AND EXPLAIN TO KEEP ALL CUSTOMERS INFORMED HOW THEY CHEAT PEOPLE AND MOREOVER, YOU WON'T FIND ANYONE IN THAT ORGANISATION TO WHOM YOU CAN COMPLAINT.

1. THEY WILL MAKE SURE YOU ARE CHEATED.
2. THEY WILL MAKE SURE YOU ARE IN TRAP.
3. THEY WILL MAKE SURE YOU LOOSE YOUR MONEY.
4. THE PERSON WHO COMES TO DELIVER THE CAR, WILL MAKE SURE YOU DO NOT GET TIME TO READ THE CONTRACT.
5. THE MOMENT YOU MAKE PAYMENT THEY WILL START SHOWING THEIR TRUTH.
6. THEY WILL TRY TO HIDE AS MUCH AS POSSIBLE ALL THEIR HIDDEN CHARGES AND THEY KNOW A CUSTOMER WON'T READ ALL THEIR CONTARCT , NO ONE WILL READ EACH AND EVERY LINE. 7. IF YOU START READING , THEY WILL APPLY THEIR TRICK SO THAT YOU DON'T FEEL DISHONESTY OR DON GET TIME TO READ EACH AN D EVERY LINE. THEY JUDGE THE CUSTOMER FIRST, AND APPLY ALL THESE TRICKS ACCORDINGLY. TERMS AND CONDITIONS IS IN A SMALL FONT AND ALL DEADLY TERMS ARE THERE.
8. IF ANYONE HAS A LITTLE MONEY & PLAN SOMETHING WITH THAT MONEY, AFTER RETURN THE CAR THIS COMPANY WILL ASSURE THEY WILL TROUBLE THAT PERSON BY TAKING EXTARE MONEY.
9. DO NOT HIRE CAR FROM THIS COMPANY. IT WILL BE EQUIVALANT IF YOU HIRE A RTA TAXI 24/7. IF YOU ARE EVEN TRYING ONE TIME, IT MEANS YOU ARE INVITING PROBLEM.
10. YOU WILL REFUNDED A SMALL AMOUNT OF MONEY, YOU WON'T GET THE EXPECTED AMOUNT.
11. IF YOU ASK QUESTION, THEN THEY WILL INSULT YOU. THEY ARE READY FOR ALL THESE. THEY DON'T MIND TO INSULT YOU.
12. THEY WILL MAKE SURE TO INSULT YOU, DISRESPECT YOU. YOU CAN EXPECT SLNAG LANGUAGE ALSO FROM THEM, DON'T BE SURPRISED.
13. EACH AND EVERYONE IS IN THIS ORGANIZATION IS SAME,WHOMEVER I HAVE ENCOUNTERED, CAR DELIVERY BOY, CASHIER/ACCOUNTS, CUSTOMER SERVICE, IN-CHARGE, THE GUY WHO TOOK OVER THE VEHICLE.
14. DON'T MAKE YOURSELF DISAPPOINTED, DOESN'T MATTER HOW MANY DAYS, CHEATING IS ASSURED HERE.

I WANTED TO WRITE MORE. BUT I BVELIEVE, IT IS NOW CLEAR FOR ALL OF YOU.

PELASE BE AWAY FROM THIS COMPANY.
5.0
Awesome experience the car was superb clean and clear
Awesome experiences Decent people who are willing to help you out with any and all questions. Attentive to details. Able to get the best choice of vehicle for my particular needs during my visit. The staff were eager and willing to list for me all available makes and models which allowed me to choose from a variety of vehicles and make sure that it was the best option for me at the time. I have rented vehicles numerous times over the years and from a variety of different companies, and as far as I am concerned, the bigger the company, the more I pay. The checkout process was quick, easy, painless. To the best of my recollection, I was in and out in under ten minutes, and wasn't surprised with hidden fees.
1.0
Bad Experience
It is the worst company in UAE. Be careful they have may creative ideas to steal your money, they gave me a car other than the one I order very dirty furniture & smell with no petrol and then they deducted AED 200 from the deposit and a lot of other bad things. Be careful.
1.0
Absolute Worst Car Rental Company - They will SCAM you on the deposit !
This is the worst car rental company I have dealt with in the uae. The car was delivered already dirty with stained chairs. The deposit charge which is typically blocked was deducted upon the reservation of the car. When returning the car the company promised to return the deposit within 15 days however they did not transfer the money back until 30 days later and at which point only 10% of the deposit was returned. These were the charges they claimed on the deposit. 200 Dhs to pick up the car, 200 Dhs to clean the car although the car was in the exact condition in which it was received, an extra VAT was charged for some apparent reason this is in addition to the VAT that was charged on the cost of the rental. A parking fine which costs 150 dhs if paid in the first 2 weeks and 200 if after 2 weeks I was charged 210 so they would profit an extra 60dhs on the fine. On top of all this we tried to communicate with their sales manager Claire, she was extremely unprofessional and rude over the phone. She would leave us on the line while continuing to have side conversations with her colleague and had no intention to try to resolve our issue. The only thing she said was to refer to the terms and conditions. In which none of these points were highlighted at the time of rental. After our call with Claire she referred us to another manager who did not answer any of our calls. This was an absolute scam and I would not recommend anyone to even consider this car rental company.
1.0
Beware : Worst car rental ever
Worst customer service! Scammers! They are looting money frm their customers. They will not refund the correct amount of money. Dont ever try to deal with this company.
1.0
I have never been so hurt in all my years in the UAE.
I rented a car from this company for 5 months. The car went off on 2 occasions, I called them and they never responded and cared less. I decided to return it before the due date after reading the reviews that got me scared. On the day of the return, the car was washed clean and no scratch only for the driver to try to be smart and did a little scratch on the car after making me leave the car. I went to the police and they advised I contact DUBAIDED. Please how can we take up legal action against this fraudulent company?
1.0
Don’t try
This is the worst company I ever dealt with. Rude employees, careless, liars, above all they will NOT PAY YOU BACK THE REFUND
1.0
Total Crooks
Would give zero star rating if possible.
Still waiting on my security deposit back weeks after they said it would be. Now nobody answering my calls, replying to my messages or emails. They obviously rely on people either not noticing they haven't been refunded or else just giving up on ever getting their money back.
Awful company
1.0
Thieves
Include the deposit in the rental price. They do not give it back
1.0
Fraud Rent a car
i just rented a car last Wednesday June 12 2019, i have asked for Mirage and they have delivered renault symbols black, the guy told me that they dont have the mirage and they have only this symbol available, since i dont have parking i have park it outside and pay it through sms, i was surprised on the next day that i got fine, then i ignore, on the following day i sent an sms again, and was wondering got a fine on the next morning, i found out that car was registered on ajman, i called their office and complaining, but they have asked me to request for a reversal from RTA, fantastic suggestion, Nobody inform me that the car was from Ajman and i am sending SMS through Dubai Format, i am complaining to them they are very rude and unprofessional, BAB AL MADINA RENT A CAR
1.0
Hidden charges
Be careful from this company!!!! It’s not that price for car rental which they introduce. They are not informing that the Prius only for 100 km and when you come to take deposit they want extra money for over 100 km. It’s written on terms and conditions but they never explain it before. The Philippine lady Clear is very unprofessional and not polite at all same like other staff. Not recommend to take from this company
Reply by jeff
11 Jul, 2019
that is my fellow kabayan, who is uneducated and rude, thief and greedy,
See All 83 Reviews

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Company Details

Location map
Office 101, Al Ahalia Exchange Building, Al Quoz 3, Dubai, UAE Get Directions
Description
Bab Al Madina Bus Rental was established in 2006.
Bab Al Madina Bus Rental is one of the leading Buses Rental in Dubai and extends the first class rental service that customers have come to expect to the internet. Bab Al Madina offers experienced chauffeurs & drivers with vehicles on request. Be it a business travel, city tour, long distance transportation, weddings journeys or free delivery & collection service our team can make your travel comfortable.

We offer Hourly, Daily & weekly Rentals. With 11 years of experience in Dubai, UAE we have already been chosen by several company executives as well as people who likes to travel in full comfort. Whether you need a car or a mini vans or Tourist Luxury Buses. Bab Al Madina Bus Rental is there to support your mobility needs.

We place special emphasis on driver training our all drivers go through regular training sessions conducted by Road and Transport Authority Dubai and Bab Al Madina Bus Rental.

For reservation and inquiry, contact our support team by free chat,email or our dedicated customer care cell.
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Last update: June 2020 - View Status


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