Here you will find reviews about TOKYO STAR CAR RENTAL L.L.C. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
4 Reviews
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Security deposit never returned
The worst car rental company in Dubai.
Paid AED 1,000 in cash (as requested) for deposit and have been waiting for it ever since August 24,2019.

This company is not there to rent you a car at a good price, so don’t be fooled! They run their business on collecting the security deposit and not paying it back afterwards.

I have collected a fine while driving the car, but instead of using my deposit for paying the fine, they’ve asked for it to be paid separately. This should have already raised the flag, but sadly I got conned by these people.
Worst rent a car company in Dubai
This is the worst rent a car in dubai, I rented a car from them when I asked for the car registration the guy said they have everything online updated in the police /RTA dubai nd after two days police stopped me and said that I am driving a car without insurance/registration, the police showed me that the car has not been registered since 2018 sep, I returned the car same day nd now it's been more then a month they are not refunding my security deposit, the company is worst company ever , even spoke to the manger he promised to return my deposit after 4 days but now he is not answering my calls and not even replying to my messages, even if I call on the office landline it seems thy have blocked my number !
People dont rent from this
Tokyo Star Car Rental has the WORST service and not only they have bad service but they also tried to delay my security deposit payments. They were very kind and polite at first but then after availing their service they did not want to return my deposit and I kept chasing them for more than 2 months believing in their promises until I finally called the Ministry of Economic Department - Consumer Rights section. I immediately got my payment after registering a complaint with the ministry.
I will never do business with this car rental agency and would advise everyone to avoid availing service from this company.
Worst rental car company in the UAE! Never rent a car from them ever! It has been 3 months and I still have not been refunded my security deposit!!! Shame on your company!!!!
Have you tried reporting the matter to the police?
I am another victim of Tokyostar Car Rental, they are not returning my security deposit at all. I should have read your ratings before taking their services.
Fraud company. Do not deal with them they will never return the security deposit. Complained to DED.

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