Contact Center International CCI

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+7Years
With Us
Company name
Contact Center International CCI
Address
Head Office: SIT Tower 21st floor, Office # 2104 and # 2105 Dubai Silicon Oasis Dubai P.O. Box 117 254 United Arab Emirates, Dubai, UAE
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Phone Number
+971 4 2 53 2222
Fax
+971 4 2 53 2225
Working hours
Thursday: 09:00 am - 5:00 pm  See All
Establishment year 2005
Employees 11-15
Company manager Pavel Černoch

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Company Details

Location map
Head Office: SIT Tower 21st floor, Office # 2104 and # 2105 Dubai Silicon Oasis Dubai P.O. Box 117 254 United Arab Emirates, Dubai, UAE Get Directions
Description
PROUD TO BE…

The innovative contact centre of the new generation

LOCATED IN…

SIT Tower Dubai Silicon Oasis
with the European branch in Prague, Czech Republic.

WE PROVIDE…

Full Customer Experience Management

EXPERIENCED…

15 years in Call Centre services worldwide

TRUSTED BY …

International companies i.e Majid Al Futaim,
Carrefour GCC, IC4UAE.com, Regus, Dell, Citibank and more.

We are pleased to introduce our company as a business support unit operating with various categories of products portfolios with a main aim of delivering essentials to businesses of any sector in terms of optimizing process modules, IT infrastructure & outsourced service provision.
Our mission is to be Leader in Customer Experience Management. CCI is a contact center of the new generation.
Besides traditional multichannel interaction service we practice full Customer Experience Management (CEM)


Our service

Communication:
 New generation Helpdesk & Customer Service outsorcing Managing multichannel interactions - calls, emails, web etc.
 Building superior customer experience with all services provided.
Process:
As the first step, CCI´s experienced consultants provide the design and implementation assistance to your projects using large form volumes, critical data and business and processing rule definitions. In the second step, we run your day-to-day operations from the most modern business process outsourcing centre in Dubai.
Insight:
 Innovative analyses: Learning from Voice of a customer, understanding the meaning of customer interactions.
 Advance technology


Our Facilities

Servers:
 Our facility is built to allow multiple servers hosting for internal & external applications with 24/7 running services& support.
IT Development Platforms:
 Dedicated IT development platforms with specialized personnel (Onshore & Offshore) are in service to develop, customize & support responsively all technology needs relevant to lines of business complying with various specifications & changes of infrastructure.
Call Center for IT & Business Support:
 A fully functional & equipped with IP telephones with cutting edge communication technologies with a technology base built to providing services on both outbound & inbound basis.
 Analytic & CRM systems are associated to the center’s software taking your customer service experience to another level in terms of data analysis & service interaction. Main components constitutes of PBX with latest technology, multiple function IP lines, IVR with multiple customization options, SMS service etc...

Working hours
Monday:09:00 am - 5:00 pm
Tuesday:09:00 am - 5:00 pm
Wednesday:09:00 am - 5:00 pm
Thursday:09:00 am - 5:00 pm
Friday:Closed
Saturday:09:00 am - 5:00 pm
Sunday:09:00 am - 5:00 pm
Products & Services
IT Development Platforms
Dedicated IT development platforms with specialized personnel (Onshore & Offshore) are in service to develop, customize & support responsively all technology needs relevant to lines of business complying with various specifications & changes of infrastructure.
* A fully functional & equipped with IP telephones with cutting edge communication technologies with a technology base built to providing services on both outbound & inbound basis. * Analytic & CRM ...

Verified Business

Contact Center International CCI - company profile is confirmed by company owner / representative person / directory administrator.
Last update: December 2015 - View Status


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