Justmop.com

1.3 44 Reviews
Verified
Listing
+6Years
With Us
Recentrly
Updated
Company name
Justmop.com
Address
JLT Cluster F, Indigo Icon Tower, Dubai, UAE
View Map
Phone Number
+971 800 5667
Working hours
Tuesday: 08:00 - 20:00  See All
Establishment year 2015
Employees 51-100
Company manager Kerem Kuyucu

Reviews

44 Reviews
1.3
 
Write a Review
1.0
Disaster
They don't deserve even 1 star ....they cancelled for cleaning 3 consecutive times while we r waiting and wasted our time. We can say professional in lying
1.0
Pathetic service - DO NOT USE
Dreadful service, always late, cleaning quality is poor and they left early but still charged me the full amount. When I called to say they left after 1.45h for a 3 hour booking the company said the cleaner checked out after 2.30h and didn’t believe us. Liars and thieves, DO NOT USE!!!!
1.0
Appaling service
Having changed my
Preferred cleaner twice even after confirming with them as requested 2 days prior, wil no longer be using their services.

Customer support is pointless, unresponsive and do not offer solutions but endless apologies for reoccurring issues.

Customer service untrained and heavily use automated responses infuriating a wronged customer.



1.0
Liars, cheaters and Thiefs
Their 400 aed deep cleaning service is literally theft, they sent 3 unprofessional cleaners, i was expecting them to clean the floor, walls, inside drawers, behind appliances and hard to reach areas as they clearly mentioned in their website, instead they did some very basic cleaning for 1 hour and left . Absolute waste of money and time.
1.0
Extremely unprofessional and late
I do not recommend them for the home PCR tests. They do not come on time at all and there is no follow up. I had to be the one contacting them, despite the nurse being an hour late, then they gave me a time of 2hrs additional. I would suggest just going to a drive-thru
1.0
Terrible Customer Service
The first time I booked the service the arrived 1 hour late without any explanation. It was for a professional deep cleaning service as my tenant was moving out. They failed miserably. The kitchen was only half cleaned - no effort to clean out the fridge or the oven or the dishwasher, even though this was specifically highlighted in the requirements when the job was booked. They then said they would send another cleaner to correct their poor performance. The first booked appointment the cleaner didn't even show up, and the customer service chat couldn't provide me with any justification or explanation as to why this was. It was rebooked for the following day and the cleaner was 1 hour late. Again the customer service chat was unable to support in the matter.

Their customer service is impossible as it is a chat, mainly with bot answers. Therefore the response time is delayed and it takes a long time to get close to resolving any issues. Their hotline is 'unavailable' and I would expect that this is because they wouldn't be able to cope with the number of upset customers. The idea for this business is good, but the model is flawed, and it is clear that they have not invested in proper customer service. There are plenty of other cleaners out there. Don't go to this one.
1.0
STEAL!!!Guys,they re!!!
Dears,ALERT!Their Cleaners Steal!Till they don t return my items back-I wish all of you -their potential clients from dayly sponsored advertisement will know it.We caught them immediately as the driver refused couple of minutes to wait us in order to check their cleaner personal items-great fact we noticed that immediately.
1.0
Worst
Dears,ALERT!Their Cleaners Steal!Till they don t return my items back-I wish all of you -their potential clients from dayly sponsored advertisement will know it.
1.0
Very Bad company no respect for client
I have ordered from Careem and paid for 3 hours . I wait for more than 2 hours and I called them so many times they were keeping saying that she is on my house. Later simply said they can rescheduled for other day .I canceled my meetings and staying at home waiting...really so bad customer care so bad service they don't respect thier clients. I trust careem but unfortunately you guys made a big mistake to put this company in u apps


1.0
TERRIBLE OPERATIONS AND CUSTOMER CARE
I booked for Just Mop a week ago for today at 11 am. I was expecting them to come as their message confirmation. 5 minutes later I receive a text indicating a change of time to 12.30 pm. They did not even call to tell me, just change it on their own accord. Anyhow, another 10 minutes goes by and they change it again to 1.30 pm. I call them and the service providers answer who have no clue what's going on in the actual operations. They make me call 5 drivers that don't know how to speak English and keep transferring me to other drivers. Then I received ANOTHER message time change for 2 pm. They finally called me at 2.30 pm saying that the cleaner is sick and they will come at 4pm. It is now 6pm and they call me at 6pm telling me "we have to cancel" AFTER she was meant to come. This is ridiculous and I do not recommend anybody to go through the same pain and experience. The conversation with the service providers is a completely additional problem, she puts me on hold every second and does not know how to speak to a customer.

They market themselves as "professional" and big, but they have forgotten about the most important part: their customers and service.
1.0
Highly unprofessional
It's one of the most unprofessional companies, I have come across. They commit to things on which they don't have any control. They promise to address your concerns but it is never addressed. You ask for the same maid and they confirm over the phone but then every time send a new maid, giving some vague reason or the other. You ask to speak to the manager/ in-charge (because the person on the phone is unable to address your concerns), and the concerned person doesn't even bother to call you back to try and sort out the issues!!
1.0
Horrific experience
Although this company has wonderful cleaners I have to unfortunately change my review and rating. What a horrific experience! Firstly the company stopped communicating with me when my regular cleaner was not available. They would replace her without notifying me. Today they replaced her with someone who did not arrive! On the app it says the cleaner started and completed the session but no one actually came. And I was charged for today's session! When I try to log a complaint I get computer generated responses. When I ask for a manager to call me, they tell me that only the chat line is working. I cannot actually call to anyone to discuss and no one can call me back. Most unethical treatment of their clients and staff. Not recommended.
1.0
INCOMPETENT - JUSTLIE - ZERO STARS
Farming out to third party groups for staff, cleaners! Horrendous. Cleaner arrives, who has not a clue how to clean. Had no option but to send her away. Online chat operators are beyond useless. They just keep copy pasting what they think they should, but don’t resolve anything. Never again.
1.0
Worst & Unprofessional services
Firstly they did not turn up on the date of booking.

Just mop is getting worse day by day to the core.. If you refer to my comments above, they did not turn up and now I have to call them several times to get refund which is a struggle... They are playing with customers.. Putting the blame on bank that they didn't process... To conclude.. Pls don't use their services ever

I don't recommend them to any one..pls dont book their service
1.0
Never use this company
I booked & paid online for a home pcr test for 12pm the following day. Two hours before the appointment they called to say it wasnt possible til 3.30. Time is an important factor as I cant be near my baby and I cannot endanger anyone or my employees or clients or their families with the possibility of covid. Anyways a promise of pay double and get the 1.30 slot so I did that. Then I received messages confirming my 5pm slot that I never booked . 6 calls and double the money later no luck and no solution. Shocking customer service . Shocking incompetency and they have no business doing services that are so time dependent. Oh and also they took the payment instantly but claim 7-14 working days to return. And yes I am now being driven to another facility to test while endangering the driver .
See All 44 Reviews

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Company Details

Location map
JLT Cluster F, Indigo Icon Tower, Dubai, UAE Get Directions
Description
Justmop.com is an app where customers book, pay, rate for several home services all in one place.


Whether you need a last-minute home cleaning or get pampered with an at-home beauty salon, Justmop is there to make it happen. Justmop is available in UAE, Saudi Arabia, Bahrain, Kuwait, Oman with more than 10 active cities. Download the app and book your home service today.

Through the app, you can book home services - from home cleaning to manicure, to PCR test, and to a haircut. The complete list of at-home services is as follows:


Home Cleaning: Top-rated cleaners for homes, including additional specialized carpet cleaning, sofa cleaning, mattress cleaning, curtain cleaning, and deep cleaning


Beauty For Her: Salon at home covering nails, hair, and massage services


Laundry & Dry Cleaning: Laundry pick up and delivery at home


Maintenance and Handyman: Professional and verified handyman services


Disinfection and Pest Control: Sanitization and disinfection of homes from unwanted pests


Car Wash: Car washing services at home

To book a top-rated home service, go to the Justmop app or Justmop.com and book your cleaning or manicure session in a few clicks. Alternatively, you can call us at 800-5667 (JMOP)
Working hours
Monday:08:00 - 20:00
Tuesday:08:00 - 20:00
Wednesday:08:00 - 20:00
Thursday:08:00 - 20:00
Friday:08:00 - 20:00
Saturday:08:00 - 20:00
Sunday:08:00 - 20:00

Verified Business

Justmop.com - company profile is confirmed by company owner / representative person / directory administrator.
Last update: October 2021 - View Status


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