Reviews of AtoZ Furniture UAE

Here you will find reviews about AtoZ Furniture UAE. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
7 Reviews
1.0
 
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1.0
Worst service ever!!! Cheap material
Don’t buy any furniture from this shop!!! Very cheap and bad smelling material. And they even don’t want to fix the problem. Worst service!!! I’m so regret that I ordered the sofa from this company
1.0
Terrible! Stay away from these unprofessional people
If I could I would give them minus stars. The most unprofessional people i have ever worked with. Extremely bad service! I ordered a cabinet from them and it took them more than 3 weeks to deliver which is past the time they claim it takes and they sent the wrong cabinet, unstable and on top of everything it is damaged!!! So I asked them to replace it or refund my money. They took ages to reply and the reply I got was that they would take it back do a touch up and change it so it would look like the original one I ordered. This would take a few weeks. I mean seriously!!!!
According to their website you are entitled to a replacement. After I said i want it replaced or a refund they stopped replying all together.

Honestly spend your money somewhere else, as the material they use isn't good quality either. They claim that the cabinet was built once the order was placed but that's very obviously untrue. They sent a damaged, and dirty item to me. Once you pay they don't really care about the delivery.
1.0
Extremely poor quality
I ordered daybed and they kept delaying the delivery date...finally I received it after almost a month in a torn condition. And the quality and the materials is not the same what was chosen. The overall finishing is extremely of a bad quality
1.0
Horrible service
horrible service, please don't order from A to Z furniture. I regret the day when I ordered my daybed almost 1 month ago and everytime they keep changing the delivery date. I wonder when I will get it it's almost a month now. The first thing they ask is for you to pay and once you pay you get trapped. I will never recommend them to anyone.
1.0
Worst service ever
I ordered a couch online which was blue and they delivered a couch the wrong colour, And i ordered a vanity desk, that had the worst finishing, i immediately called and sent pics and noone would get back to me, They customer service people were so rude, its like they take pics online of random products and pretend it is theirs. They refused to give me a refund or even fix it.


1.0
Worst Customer Service EVER experienced
Had purchased a bed through SharafDG.com, where A to Z Furniture, where the supplier. We ordered a WHITE bed, got a Greenish bed. When we called Customer Service at A to Z Furniture to get our WHITE bed, we were told it was white, but they used GREEN FOAM, so that is why it got a "greenish" color, furthermore the bed was filthy after the dispatch team had delivered the bed and so far they refuse to take the WRONG bed back and return our money, even though we haven't used the bed.
As We don't expect A to Z Furniture to behave decent and do the right thing! We will go to the official channels and report A to Z furniture for False Advertising as this is a criminal act by UAE Law.

So heads up to all future customers of A to Z Furniture, if you get cheated, remember you are protected by UAE LAW - see here from the official website;
"Companies must be aware that false advertising is illegal under UAE law.This applies in particular to traders and service providers. The relevant laws that apply to false advertising are the UAE Commercial Transaction Law, Consumer Protection Law, and Trademark Law."


3.0
Not a good experience
In terms of furniture, they do good work. My order and all arrangements were made on whatsapp which is convenient as I was moving house and had so many other arrangements to make. The items delivered was what I ordered but in a totally different color to what I was shown when I placed the order. When I went back I was whatsapp'd a true scan of the catalogue and told that that was the color I selected - so it is not their mistake and they cant do anything. the difference between the photograph initially given and the catalogue scan was huge (attached). The sales supervisor (who initially said he was manager until I told him I was putting up a review online so no one makes the same mistake as me) was not having it and was quite rude blaming the customer. My only advice is not to order online or on whatsapp; go and physically have a look. the extra time will be worth it. Once payment is made and work done, you cannot revisit, you will be told it was your mistake, you shouldn't have trusted the photograph that was sent, you should have visited the office, you should have asked for the catalogue etc - which is what I got. Lesson learnt for me which is the reason for the average rating.
PUBLIC USER
We have similar case, we ordered a white bed and got a greenish looking bed. IT is by far the worst customer experience I have ever tried with A to Z Furniture, I cannot recommend to use such a fraudulent company. Watch out and remember you can report the company for false advertising, it is a criminal act by UAE Law.


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