Green Valley Computers & Laptop Repair Abu Dhabi

Dear Prachi / Mehul,

We received your laptop in dead condition with signs of liquid spill on its keyboard. You also told us that some keys on the keyboard were already not working, and the system was running slow before it was completely dead. Also you wanted the hard drive to be upgraded to SSD if the laptop gets fixed. We had noted all these points in the receipt that we issued on receipt of the laptop.

Up on diagnosing the laptop, we found that the motherboard had a power issue that needed some fixing, the keyboard was not working and the hard drive also was faulty. After diagnosing the laptop we gave you the estimate for all the fixing that needed. However, you asked us to give you some time to decide on it. When you visited our store the following day, the issue on the motherboard had already been fixed by our technician.

We understand and we accept that we fixed the issue on the motherboard before we get your consent on the estimate from you. However it just shows our sincere effort to try our best and get a device fixed that are brought to us. We decided not to charge you for the motherboard fixing and the amount you paid for AED 410 was only for the new SSD installed on your laptop as per your request. When you visited us again with some other issue on the laptop, we offered you that we will take back the SSD that we had installed on your laptop and refund the amount of AED 410 that you had paid. You did not accept our offer and left our store. We were helpless as you were not ready to accept any of our offers.

On 25.01.2021 your concern has been attended and resolved by our management. The SSD that we had installed on your laptop has been returned and the amount you had paid for AED 410 has been refunded to you.

As your case has now been resolved, we expect that you would reconsider your comments from our profile soon.

Thank you and regards

Manager
GVC