Reviews of Time Express Parcels

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2 Reviews
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I paid for a package to be shipped. When weighed in the UK my package weighed 0.600kg. I paid for 1kg shipment. When my package arrived in the UAE. Timexpress said my shipment weighed 1.080kg and that I needed to pay for the 1.500kg shipment instead. I paid after they wouldn’t answer my calls or respond to my emails. I weighed my package upon arrival. It weighed 0.580kg. Terrible customer service and complete liars.
worse service - do not use Timexpress!!
Completely incompetent. I had to return some clothing for a different size and used time express to do so. It ended up stuck in customs with a charge. This shouldn't be the case although instead of noting it as an item being exchanged they noted is as an item returned for repair and customs wanted to charge. I only found out this today which is nearly 7 weeks after they picked up the goods in Dubai for delivery to Ireland. Now when asking what happens next they asked me to contact DHL UK. Timexpress do not take responsibility just your money. Do not trust them.

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