1.0 26 Reviews
Company name
Box No. 23197, Dubai, UAE
Phone Number
+971 800 726
Mobile phone
+971 6 5030888
+971 6 5331906



26 Reviews
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Unproffesional Pan emirates delivery and customer service agent
Delayed delivery and zero communication called customer services for clarification worst service ever very rude and disrespectful customer service agent. Agent Ali didn't want to even explain or listen to what my issue is very poor communication skill and hang up on me while making a request.
Worst experience ever and very disappointed to see such way of service from a company that seems to have a big name in the UAE
Not good items of pan emirates
Bought wardrobe from pan emirates madina mall branch not good items the wardrobe plyboard from backside broked even doors making noise and cannot close properly inside rod also fell when we hang clothes calling customer service they are even helping us everytime saying they will call back after that no call. The people from customer service dont coperate even they are showing attitude. They are just fooling customers. Dont waste your money buying items from pan emirates. Really disappointed.
Very Dissatisfied with the sofa/worse customer service
Purchased a L-shape(AED sofa which made creeky noise so sent it back for repair and received it in a more worse condition.
The alignment of the entire sofa was out.Very untidy welding done with a rod attached(Refer to the pics attached) Don't waste your time and money with PAN EMIRATES FURNITURE.
Faulty sofa
Worst furniture company ..i got a delivery after 10 days which the sofa is tore and removed stepler pin..i have clicked the pics infront of pan emirates staff who came to deliver the item..after they refused to give my money back and asked me to buy any other item from the stor which i cant.and and the whole process they need 2 weeks for inspection of product etc . i am helpless now..frusted because of customer service..i have raised the issue to consumerrights

Worst ever
Bought a sofa and dining table with chairs
The sofa has been repaired 5-6 times in last 8 months

No help form the customerer service
The product is of inferior quality

Never received my online order
I ordered online three items since April 15 never received them, called and sent emails with no avail. Looks like the company going through bankruptcy, I don’t recommend buying online from them.
Worst quality with high price
I have bought a computer table for my kid to study. It's completely broken in a month and the cost is more than 625 aed. Please see the attached photos for your better understanding. It's completely waste of money. Kindly don't buy any furniture items. Better you can sit on the floor. It was falling down by itself, I supposed to lose my daughter due to this incident, my daughter just went to the other room for playing, hence we could save her life.

Very dissappointed
Was very disappointed at pan emirates.

Had recently bought a glass book shelf from them, was very darn onto the price and was very excited to buy it.
But when I had brought it home, my mom and I were building it all together. But as we got to the doors there were no holes, for the glass pieces, nor for the hooks to attach it to the book Shelf.

Was very upset, went the next day to the store and they had told me that maybe it was their mistake and they will order me another set of doors in which I had to wait another week for.
So today I walk in, ready for my new doors and carrying the old ones (with no holes in them) They had re opened the new set and AGAIN no holes were in there too. Which made me furious. They then had informed me they will send a helper to come and help me at my house with no extra cost, but I will have to wait ANOTHER week for them.

What upset me the most is the store manager was in his office and his team kept going back and forth to find out answers to help us, but not once did he ever step out of his office to even apologize or acknowledge his being.

I even regretted a bookshelf from Ikea since I felt Pan Emirates was better.
Dining chairs and table very poor quality
I bought a dining table and 6 chairs from the barsha branch in January and the fabric on the chair tore within a week of delivery.
To their credit they replaced the chairs but the fabric was like tissue paper it kept tearing , very poor quality of furniture.
When I finally asked for a replacing all the chairs they said it’s over six months and they cannot do anything.

The photo below is from chairs purchased in jan 2019 and its now September 2019.
I have sofas from Home Center bought in 2012 with no issues or tears.

Don’t waste your money buying from them.
Very bad quality
I purchased several items from Pan Emirates (Barsha) and 3 were defective. They managed to replace 1 item however could not replace the other 2. Very bad Customer service as well as the quality of products they are selling!

1) Console Mirror - diamantes coming broken at the time of delivery. No replacement as the 6 other in stock are the same. Was forced to keep this damaged product.
2) Console table leg - mirror attached incorrectly - manufacturing defect. Replaced.
3) Shaggy rug – strands coming off! No replacement as all of these are the same.

DO NOT purchase items from this place.
Worst service ever
First of all they are so rude when i was giving them the address they hang up the phone on me several times
The second thing they are so slow and they send only one worker for fixing the furnitures and it took me a lot of time like they at least could send me 2 workers but .....
It was awful
Reply by Saleh Saeed
30 May, 2018
Extremity bad experience with pan emirates I bought furniture and it’s already broken , very bad quality and cheap , I will never ever buy from them again , I calling the customer service no answer at all I’m start calling all branches but no way they will answer hopeless I prefers IKEA
Very rude and impolite staff!!, VERY POOR technician team!! They only sent one person for all the furnitures we ordered and he’s veryyyy slow!! Been here for 3 hours and he has only fixed a table!! The driver hung up the phone just because he couldn’t find the address, not only once, but multiple times!!!
We called the for the customer service and no reply from them till now! I WONT RECOMMEND YOU PAN EMIRATES (al barsha branch)
Very very very worst service.
Very worst service. No proper delivery. After puchasing no will respond properly from the store. Plz guys dont go to this shop.
Reply by Sherif
3 Apr, 2018
Very bad service and rude customer service and their technical team is very poor
Poor quality sofa
They delivered sofa infested with pests to my home. Now repeatedly following up with them to treat soda or exchange. No result so far.
Deceiving - Terrible service
Do not buy from this place. Poor quality products, incorrect description and rude customer service representatives. They delivered wrong, broken product (when compared to the description) and despite accepting their fault they offered us 70% refund only. They are such a bully and fearless as if there is no law of land. Can anyone advise how to deal with such sort of behaviour?
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Since its inception in 1992, Pan Emirates Home Furnishings has become one of the top most regionally acclaimed super brands retail chain in the Home Furnishings industry (over the last two decades). With a steadfast vision, robust infrastructure, strict quality management policies, high QOS standards & ambitious expansion strategies in place, Pan Emirates Home Furniture is one on the biggest players in the regional home furnishing industry.

To be a destination of choice for home shoppers looking for the widest range of stylish & trendy furniture ranging from Contemporary, Classic, Chic, Victorian & Rustic styles in the UAE and across the region, we have been steadily embracing new strategies in our relentless endeavour to be the best in the industry. With more than two decades of experience in home furnishing retail industry, our goal has been to make every home in the region stylish, comfortable and cosy without compromising on standards in quality & value. To top it up, our outstanding customer service policy has earned us the trust and loyalty of our valued customers, moving us closer & closer to realizing our vision.

We offer the widest range of quality & trendy home furnishings across the UAE with a unique & best value shopping experience.Our collection includes exquisite range of furniture, accessories & home décor products in modern, chick, classic, Victorian, rusty & contemporary-classic styles that cater to the varied tasted of the most diverse population mix that UAE offers. Currently PAN Emirates has showrooms in Dubai, Sharjah, Abu Dhabi, Al Ain, Fujairah, Doha & Muscat with plans to open up additional showrooms in Al Ain, Abu Dhabi, Ras Al Khaimah, Muscat, Doha & Riyadh.

20 YEARS OF EXELLENCE: Starting as a small trading enterprise in 1992, PAN Emirates has evolved into a well renowned retail brand over a period of 2 decades. Being witness to one of the most dynamic & fastest transforming economies in the world, PAN Emirates has always been focused at understanding the consumer trend & providing the best from around the globe in terms of quality, style, comfort & above all the best shopping experience.

BARSHA MEGASTORE: Our Al Barsha Megastore, with 100% pure retail display is one of the largest furniture retail destination in the UAE and across the GCC. PAN Emirates celebrated the megastore’s first anniversary with a record 110% month on month growth both in terms of visitors and sales in 2010-2011 despite the sluggish trend in the economy. Under the immaculate, precise & visionary leadership of Mr. Abdul Rehman Al Shamsi, Chairman & CEO of Pan Emirates, the brand has effectively put in the right business model in operation for earning the loyalty of both local and regional customers.

SUPERBRANDS: PAN Emirates has been selected as a UAE SUPERBRAND consecutively for the 3rd year in 2013. Pan Emirates aggressively pursues an online presence using the latest in social media communication and interaction applications as a stepping stone to building stronger relationship with its customers.

Mr. Abdul Rehman Al Shamsi , the Chairman & CEO of Pan Emirates started the company’s first showroom in 1992. With his leadership & immaculate business acumen, Mr. Shamsi has been instrumental in transforming PAN Emirates to one of the most popular home furnishing brands in UAE & the region. Providing customers with the best value for their money was the goal that Mr. Shamsi envisioned when he opened the doors to the first PAN Emirates showroom more than 20 years ago. Today, this mission has evolved into a more detailed one by implementing a very strenuous product selection process, un-compromised product quality, widest choice of products and customer service of the highest standards. PAN Emirates operates with the highest level of integrity, respect, values and culture that has enabled it to continuously create a difference in the lives of their customers over two decades.
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Last update: June 2020 - View Status


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