eCare

eCare is a pre-built Digital Engagement Platform with ready to roll out process and use cases that can be launched as-a-service.

It functions via a fully digital operating model using digital channels for sales, customer service and information for B2B, B2C and ecommerce customers.

We made sure that TeC Digital Engagement Platform realizes the Digital Experience of customer management, revenue management, policy control and charging, enterprise product catalogue, service orchestration and analytics-based service assurance for service providers using best of the breed products from the industry. Our Platform services are exposed using standards-compliant APIs, enabling easy integration of front channels, third parties and partners to ensure Zero Touch operations. Our ready to roll out pre-built process and industry-specific use cases (following TMforum toolkits) substantially reduce the time and implementation effort for Digital Telcos.

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